LEKKIPEDIA

Answers to commonly asked questions about the Lekkie systems & owning an ebike.

DEALERS

Where to find your local Lekkie dealers and installers.

LEKSTERS

See what’s happening in the passionate Lekkie community.

SUPPORT

How to get support for your Lekkie.

LEKKIPEDIA

Your one-stop info shop. You can find anything here from:

  • FAQS
  • COMPATIBILITY
  • TROUBLESHOOTING
  • TERMS & CONDITIONS

Top FAQs

What’s so great about electric bikes?

Electric bikes are being hailed as the greatest revolution in transport since the automobile. Their success is now seen as the main driver of electric transportation with electric bikes outselling electric cars 10 to 1. The consensus is, it just makes sense.

There are so many benefits to riding an electric bike as they conveniently bypass many of the painful parts of conventional transport.

– No driver’s license, registration or insurance required in most legislations around the world.

– Cost about 15 cents to charge, based on average consumer per KWh energy prices that’s about 0.5 cents per kilometre.

– Can be used on bike trails and to cut through parks.

-Lighter, cleaner and more reliable than gas powered vehicles which have more moving parts (by a multiple of 100)

Can keep it in your house, office, car or caravan.

Take advantage of not being sweaty when you arrive at work. No more waiting for end of trip facilities.

– Wear normal clothes on your bike, turn up to important meeting unaffected.
You can expect to save up to $3500 a year if you replace your regular car commute with an electric bike.

– Environmentally friendly, xero emissions while in use (and charging if you use renewable energy)

– Often the fastest way to get to work in cities like Auckland and Sydney, removing the congestion issues experienced in cars / public transport.
A great rehabilitation device if you have had any type of injury, particularly knee surgery or a hip replacement. In fact, Doctors are starting to recommend the bikes as the best way to get mobile after major surgery.

– Easy to use with public transportation like trains. No restrictions on the major rail networks in Australia and New Zealand.

– Helps you get in touch with your community and become more social, perhaps allowing some to continue to ride with a group when health would have otherwise stopped them.

The final huge benefit is electric bikes bring freedom. People of all fitness levels can ride an electric bike and journey to the places they want. For a lot of people, it is like winding back the clock 20 years. They find a new level of freedom and adventure.

Can a Lekkie system fit on a full suspension bike?

Full suspension bikes often have very little room in the frame for the battery and can not accept a standard rear rack. Using a Thule freeloader rack, (or Topeak Beamrack) can sometimes provide a solution.

Check out the gallery for conversions on full suspension bikes. Here is a list of full suspension bikes that we know can accept the Lekkie Frame mount battery.

– Giant Anthem 20″ or larger 2010-2012

– Avanti Ridgeline Large

– Kona Precept Large or Extra Large

Alternatively, contact us and we can help you with the measurements!

How do electric bikes work?

Electric bikes have a battery and quiet electric motor that helps push the bike along. You plug the battery into the wall to charge. To use the motor the system will start automatically when you start pedaling, or you can push a throttle and ride the bike like a motorcycle. This makes cycling very easy regardless of your physical capacity.

What is the best types of bike for a Lekkie System?

The best option is a modern disk brake, hard tail mountain bike. We encourage this type of bike as they have good brakes and strong frames so make safe platforms for the Lekkie systems.
Hydraulic e-brake systems are available to upgrade your bikes braking.
Your Lekkie approved bike shop can help you choose a new bike or advise you if your current bike is suitable.

What is the battery lifespan?

Battery life will vary depending on your riding style and charging practice. Typically, Lithium Ion (Li-Ion) batteries last around 600 charges where the capacity has decreased to 70%.
This can be extended by following a few rules.

Never leave the battery in a flat condition, always recharge after the battery is flattened.
Store your battery in a cool place.
Charge your battery every 2 months if it is not being used.
Avoid running your battery flat. Aim for 70% discharge.
Ride a a speed that draws lower watts from the battery. (avoid long high power situations)

There are improvements in cell quality and charging happening all the time, so when it is time to renew your battery there are sure to be larger capacity and longer lasting packs available.

How long does it take to charge the battery?

Most e-bike standard chargers charge at a rate of 2 amps. So, if you had a 10 amp hour battery that was flat, it would take 5 hours to charge.
Normal practice is to ride your bike during the day, and charge over night. This gives the battery time to charge and continue to trickle charge to “balance” the battery, ensuring all cells are completely full.

Can I install the system myself?

Lekkie recommends that you have an authorized Lekkie installer instal the system onto your bicycle. Lekkie installers have been trained, have all the right tools, spare parts and knowledge to install the system for best performance and safety.
A system installed by a qualified installer receives a 2 year warranty and local after sales support. Having your local Lekkie dealer install the system also supports your local bike shop and ensures the Lekkie brand extends beyond the hardware and is one of reliability, quality and service.

If you feel you have the knowledge to install the system your self, please talk to your local dealer.
Lekkie does not provide a warranty on self installations.

How fast do electric bikes go?

In New Zealand the legal power output for a road going electric bike is 300 watts. A 300 watt electric bike will go about 32-35km/h unassisted. Hence most NZ production electric bikes go about this fast. A 300 watt mid drive system like the Lekkie Summit can go faster as it is using the bike gears and human input to obtain higher speeds.
There are system available that can go much faster, but the bicycle must be registered to go on public roads.

Can I ride the bike with out using the electric?

Yes. The system can be ridden as a normal bike with out using the motor. You can ride even with the battery removed.
The motor has a freewheeling system meaning you are not turning the motor when it is not in use, the bike rides as normal.
The systems have a throttle so you can ride the bike like a normal bike then press the throttle when you need a boost to climb a hill or pass a young man wearing licra.

How far can I go on a single charge?

The range of electric bikes can vary, but most riders are able achieve around 40km per charge with a 36v 13ah battery. One of the main factors in determining how far you can travel on a single charge is how much assistance you provide. Obviously, the more pedaling you do, the less strain on the battery and the more range you’ll achieve. Keep in mind, ‘pedal-assist’ bikes have higher ratings and achieve more range than throttle-controlled bikes because the rider is required to pedal at all times.
Another factor that can have a big impact is terrain. If you live in a hilly area or have lots of steep inclines – expect less range from your e-bike. Larger riders or people carrying heavy loads can also expect reduced output.
Speed is another big factor. Above 30km/h wind resistance takes a large toll on range. You are likely to do twice the range at 25km/h than at 35km/h.
Battery capacity is measured in Watt Hours, as a rough guide 100 watt hours will give you 10km of riding. A 36v15ah battery gives you (36×15=) 540 Watt Hours, so you could expect around 54km of assisted range.

Does pedaling charge the battery?

Surprisingly, this is one of the most common questions. While it is possible with systems with regenerative breaking, it would be very hard to pedal to produce enough power to charge the battery. It is much more efficient and cost effective to plug your bike in and charge it than to use pedal power. 20c of electricity would be about $20 worth of food if you were to pedal! Pedaling reduces the load on the battery, so any pedaling you do will make you go further and faster!

Can I ride my electric bicycle in the rain?

Generally, yes. Though as a rule of thumb, if you’re not enjoying the rain, the bike may not be as well.
Light rain is fine, heavy pouring, driving rain can cause issues. Lekkie takes water issues seriously and continues to improve on the waterproof quality of our systems.
Currently all plugs are IP67 rated and electronic components are sealed or potted to avoid water issues.
We encourage you store your bike out of the rain where ever possible or invest in a light weight rain cover if your leaving it on the street.

Will I get fit or fat riding and electric bike?

Electric bikes are an ideal way to enter back into exercise and improve fitness. A common misconception is that electric bikes are for lazy people and that a rider wont get any exercise. The reality is that electric bike owners spend multiple times more time on their bikes than regular bike owners. E bike riders still pedal as much as they want and with the increased time on their bike, build  their fitness. And with riding an e-bike being so much fun you don’t even notice your exercising!

COMPATIBILITY

Click here to see if your bike is on our pre-approved compatibility list! If you don’t see it, get in touch with our support team and we will help you sort it!

Trouble Shooting

What do the error codes mean?

04 Throttle not returning 

Check for obstruction or damage to throttle movement. Replace throttle.

05 Throttle sensor problem 

Replace throttle.

06 Low voltage protection 

Flat battery or incorrect battery. Change battery. Check for battery connections for corrosion.

07 Over voltage protection 

Incorrect battery. Use correct battery.

08 Motor sensor problem 

Contact service center.

09 Motor wire problem 

Contact service center.

10 Controller overheat 

Stop riding. Allow motor to cool. Clean mud off motor.

11 Temperature sensor problem 

Contact service center.

21 Speed sensor problem 

Check speed sensor is close to magnet on wheel. LED on sensor should flash when magnet passes. If no flash, replace sensor.

30 Communication problem 

Check all plugs. Check cables for damage. Contact service center.

My bike won't go!

  1. Ensure the battery is charged by pressing the battery level indicator button on the side of the battery.
  2. Follow the cables on the bike and make sure no plugs have been pulled out.
  3. Make sure that brake levers are in there out position.
  4. Contact your Lekkie dealer.

Terms & Conditions

Warranty

Your Lekkie system is covered by the following extensive Warranty:

Battery
Warranted to supply at least 60% of rated capacity after 2 years.

Motor and electrical system
1 year or 5000km, whichever comes first.
In order to validate the warranty the Lekkie system must be serviced by an authorised dealer at 2000km.
Failure to do so can void warrantees.
Lekkie recommends service at 2000km intervals for
best performance.

Exceptions to Warranty:
Damage resulting from accident or misuse.
Not following the guidelines in the user guide.
Failure to meet the 2000km service.
Damage due to private repair or alteration.
Failure to produce proof of purchase.
Saltwater or sand ingress.
Not charging the battery as stated in the manual.

Delivery address: 55 Cuba Street, Petone 5012

Warranty Terms

Warranty Terms

  1. Subject to the terms and conditions set out below, Lekkie Australia and Lekkie New Zealand agree to repair or replace the Product or which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with Lekkie’s specifications during the Standard Warranty period of 12 months.
  2. The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the law.
  3. Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard warranty.
  4. Lekkie requires any customer requesting service under the Standard Warranties to comply with directions from Lekkie staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.
  5. Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Lekkie After Sales Service via sales@lekkie.com.au before the Product will be repaired or replaced in accordance with these terms.
  6. Lekkie reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Lekkie reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Lekkie will determine, in its discretion, the closest Product within the then current range of Products offered by Lekkie with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of Lekkie. Lekkie may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty or Extended warranty does not extend or restart the Standard Warranty or Extended Warranty period.If Lekkie is unable to repair or replace the Product, the customer will be provided with credit for Lekkie’s store or may be refunded the price of the Product (at Lekkie’s election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost.In the event that a replacement, refund, or store credit is provided as per section 6, the faulty item will become the property of Lekkie.
  7. Where Lekkie authorises warranty service of a Product, Lekkie will organise for our authorised courier to pick up the Product during business hours (between 9am and 5pm, Monday to Friday) and deliver it to the Lekkie Australia warehouse or an authorised Service Centre, provided that the Product is safely and securely packaged for safe transport. In this situation Lekkie will cover the cost of transport of the serviced Product to and from the Customer. Alternatively, the Customer may take the Product to the Lekkie Australia warehouse if Lekkie specifically authorises the Customer in writing to do so. Alternately, the Customer may post the Product as directed by Lekkie if Lekkie specifically authorises the Customer in writing to do so, in which case Lekkie will refund the Customer the cost of the postage on provision of a scanned copy of the postage receipt. Where the customer is located outside Australia, Lekkie may require that the Product be sent to Australia, as directed by Lekkie.
  8. The Customer is responsible to inspect all goods received from Lekkie upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Lekkie within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.
  • Lekkie reserves the right to determine which authorised service centre (including Lekkie’s internal after sales service facility) is the appropriate service location in any particular circumstance.
  • The Product will be at the Customer’s risk while in transit to and from the Lekkie Australia warehouse or Lekkie Authorised Service Centre.
  • Lekkie may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order, or when it has been determined that the Standard Warranty not apply as per section 17.
  • Lekkie reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the Lekkie’s specifications, subject to applicable law.
  • The Standard Warranties are NOT transferrable to a new owner of a Product originally purchased from www.lekkie.com.au

Shipping

Shipping

Australian Warehouse

All products are in stock and ready to ship from our Sydney warehouse (with the exception of pre- ordered items, which are shown as backorder).

Next day dispatch

All orders received by 5 pm AEST will usually be dispatched the following business day. If an order is placed on the weekend or public holiday, please note dispatch will usually be the next working day. For tracked shipments, please allow 12 hours for tracking to begin.

Express Small Parcel Shipping

There is $12.50 express overnight rate available on all small parcels Australia wide using tracked services of Toll Priority. Estimated next day delivery time Australia wide! Certain regional areas may take 2-3 days.

Road Express Shipping

We offer road express shipping via TNT, including for batteries. The price depends on your location and typically this service is overnight between major cities and 3-5 days from Sydney to regional areas Australia wide.

Returns Policy

Returns Policy

Incorrect / Broken / Faulty Item

If we’ve sent you an item which is different to what is listed on your invoice or the item arrived broken we will happily exchange it and pay postage costs for returning the item.

Simply notify us within 7 days of receipt. For smaller items, we will book a courier and send you a shipping label. Please ensure that the goods are in their original packaging and have not been used. Return standard postage costs can only be approved with prior written agreement (email) from Lekkie.

In the case of a motor kit or battery please contact us and we will work through each problem on a case by case basis.

Once we have received the products we will confirm the receipt and then refund any postage or courier costs to you. Depending on your bank, refunds may take up to 14 business days for the funds to be returned into your account.

Privacy Policy

Privacy Policy

Lekkie is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.yourbusinessname.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

[Your business name] will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Lekkie Australia

info@lekkie.com.au